Terms and Conditions – front appeal

All orders are subject to product availability.
If an item is out of stock after your order has been placed, we will notify you and issue a full refund for the unavailable item.

Shipping times vary depending on the type of product:
- Custom furniture: Estimated 8–12 weeks.
- Quick Ship items: Estimated 2–4 weeks.
- Non-furniture items: Estimated 7–10 business days.
If your order includes both Quick Ship and custom pieces, the order will ship once the custom items are ready, unless separate shipping is requested (additional charges apply).
Delivery options include Curbside Delivery or White Glove Delivery. Full details are listed in our FAQ.

All deliveries must be inspected at the time of arrival.
If your furniture arrives damaged, please hold the truck and contact us at 877-427-2569 within 1 day.
Damages noted at delivery will be repaired or replaced. Significant damage may require the product to be returned to the builder.
Claims made after 1 day of delivery may not be eligible for repair or replacement.

Custom furniture is built to order and cannot be returned.
Other products may be returned within 14 days of receipt. Customers are responsible for arranging and paying for return shipping.

Orders can be canceled within 48 hours free of charge.
After 48 hours, production may have already started and cancellation fees may apply.

All furniture is handcrafted in the USA, including Amish and Mennonite-built pieces.
Products are made from solid wood, with plywood used in hidden structural areas for strength when necessary.
Furniture is delivered assembled, except for certain large pieces such as cribs, Murphy/wall beds, and pool tables.
A 1-year manufacturer’s warranty applies to all products.
Wall mounting services are not provided.

Useful links